3.12 How do we select the most important ” headline” performance measures for my program or service?

The Short Answer 1. Identify the measures for which you currently have data. 2. Choose the most important using a forced choice process, asking: “If you had to talk about your program with just one of these circled measures, which one would it be?” 3. Identify your data development agenda … Read More

Marc3.12 How do we select the most important ” headline” performance measures for my program or service?

3.13 Where do we get the data to do this work? How do we get better data?

The Short Answer 1. Start with the data you already have. Most programs collect far more data than they use. Do not start the process by collecting new data. 2. Create new data where necessary. Be creative. Use common sense sampling techniques. Some data is better than no data. Full … Read More

Marc3.13 Where do we get the data to do this work? How do we get better data?