The Short Answer 1. Start with ends and work backward to means. 2. Use data to drive decisions, not just measure success or failure after the fact. 3. Results are desired conditions of well-being, the ends we want, for children, adults families and communities 4. Improving results means getting from … Read More
3.1 What are the basic ideas behind performance accountability?
The Short Answer (from 1.1) 1. Choose among the many approaches to performance measurement. Make sure it makes sense to you, make sure it is useful to managers, make sure it addresses the most important measures, those that tell you whether and to what extent clients/customers are better off, and make sure … Read More