3.14 What do we do with performance measures once we have them? How can we use performance measures to improve performance?

The Short Answer 1. Simple guiding principle: If it’s not useful, don’t do it.  2. If it’s useful to managers, then it will be useful to everyone else in the decision making process. 3. Use the Seven Questions about performance on a regular basis at every intersection between a supervisor and subordinate … Read More

Marc3.14 What do we do with performance measures once we have them? How can we use performance measures to improve performance?