3.7 How do we help people identify performance measures for their program or service?

The Short Answer There are many different ways to do this (see  3.1). Here’s one approach that goes directly to performance measures themselves: All performance measures (that have ever existed for any program in the history of the universe) fall into one of four categories, derived from the intersection of quantity and … Read More

Marc3.7 How do we help people identify performance measures for their program or service?