The Short Answer 1. Start with ends and work backward to means. 2. Use data to drive decisions, not just measure success or failure after the fact. 3. Results are desired conditions of well-being, the ends we want, for children, adults families and communities 4. Improving results means getting from … Read More
2.2 What is the difference between population well-being (Results-Based Accountability) and client well-being (performance accountability) and why is it important?
The Short Answer 1. Population accountability is accountability for the well-being of a whole population in a geographic area. Population accountability is bigger than any one program or agency or one level of government. In fact, it’s bigger than government. It requires the whole community, public and private partners to make a … Read More
2.3 How do we get people to understand the difference between indicators and performance measures?
The Short Answer Indicators are about whole populations. Performance measures are about client populations. Indicators are usually about peoples’ lives, whether or not they receive any service. Performance measures are usually about people who receive service. Indicators are proxies for the well-being of whole populations, and necessarily matters of approximation and compromise. Performance measures … Read More