The Short Answer 1. Funders want to fund things that make a difference in people’s lives. If you can identify customer results (lower right quadrant measures) and use these to describe, plan, operate and evaluate your program you will be more successful in obtaining grants. 2. Be clear about the … Read More
3.18 How do we use performance measures to improve cross agency service systems?
The Short Answer 1. Establish some form of interagency forum, collaborative, cooperative, council or cabinet. 2. Agree on the importance of performance, and get everyone on the same page about how to develop and use performance measures. 3. Select the most important measures for both the individual agencies and for … Read More
3.19 How do we create a performance improvement system in our organization?
3.19 How do we create a performance improvement system in our organization? The Short Answer 1. Start small. 2. Keep it simple. 3. Minimize paper. 4. Model behavior 5. Connect to the budget. 6. Make it useful (especially to managers). Full Answer There are in fact many books written … Read More